Facilities Manager - MBA1

Operations – Miritini, Mombasa
Department Operations
Employment Type Full-Time
Minimum Experience Experienced

Job Description:

To manage all local operations in such a way that operations are optimal, in terms of stability (minimum down-time), adhering to SLAs, cost effectiveness, security and ensuring client satisfaction is maximised.






Performance Indicator

Manage Operations team



Participates as a member of the Management Team

· Ensures Operations team is motivated and dedicated with clear objectives.

· Constantly develop and optimise the function 

·  Participates in setting clear goals and managing the entity in co-operation with the  Managing Director (responsible)



Facility Management



Performance Indicator

Manage all facility                    (maintenance) activities             

·  Co-develops (preventative) maintenance schedule for infrastructure (generators, cooling, etc.)

·   Manages execution of maintenance schedule

·   Ensures full continuous  (24x7) technical support is available to clients

·   Manages and executes diagnostic / fault finding activities

·   Maintains the Building Management System (BMS)

·   Undertakes Capex justification for capacity planning

· Generates multiple operation reports (e.g. SLA reports and Customer Monthly Power Reports)

·   Provides input into business cases

·   Manages possible extensions / upgrades to current sites and build-outs of new sites in co-operation with the corporate engineering department

·   Manages external site security agency

·    Ensures quality and security of technical operations and procedures for auditing


Service management



Performance Indicator

Manage all service (VAS)         


·   Manages execution / delivery of all Value Added Services (VAS)




Customer Implementation Management



Performance Indicator

Manage all Customer Implementation Activities

·   Manages the translation of customers wishes / requirements to customer implementation forecast

·   Provides (escalation) support to the Customer Implementation Manager as and when required.

·   Acts as a technical / operational interface between Icolo.io and customers



Process Management



Performance Indicator

Ensure alignment with (external) regulation                                                 

·   Co-ordinates (external) site audits

·   Adheres to the Change Management

·   Process and compiles the necessary change control and customer notifications for all services

·  Negotiates and maintains (environmental) SLAs in line with agreed customer contracts

·   Adheres to local fire, health and safety regulations

·   ­Develops, maintains and implements business process guidelines for aspects such as troubleshooting, dedicated follow-up, timely status reporting and security





Performance Indicator

Provide sales support          


Service Business Development                          

Cost Centre Management                         

·   Acts as a technical expert in (complex / high impact) sales and negotiations

·   Responds to all tenders, technical questions and RFP’s

·   Explores business options in terms of Value Added Services (VAS), drafts business plans and selects possible suppliers

·  Manage and report on operational costs within the data center


Experience, Knowledge and Expertise:

·   Minimum Bachelors Degree in and Engineering field

·   Certificate as a qualified electrician is a distinct advantage

·   Minimum of 5+ years experience as engineer in an electro technical environment

·    Minimum of 5+ years experience as engineer in an industrial/mechanical engineering environment (e.g. full continuous factory)

·    Knowledge of or training in Telecommunications Engineering, fibre optic cabling and splicing or data centre / facility experience is a distinct advantage

·    Minimum of 5+ years people management experience

·    Fluent in English

·    Service-orientated

·    Excellent problem-solving skills

·    Excellent people management skills

·    Good communication skills

·    Flexible working manner

·    Accurate

·   Proactive

·    Stress-resilient

Thank You
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  • Location
    Miritini, Mombasa
  • Department
  • Employment Type
  • Minimum Experience
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